Shipping policy

Last updated: September 5, 2026

Thank you for shopping with Madame & Son. This Shipping Policy explains where we ship, how orders are fulfilled, and what delivery times you can generally expect.

Please note that many of our products are produced or fulfilled on demand. Estimated delivery times therefore include both production/fulfillment time and shipping time.

1. Order Processing and Production

Most non-book products sold by Madame & Son are produced on demand through our fulfillment partners.

Production generally begins shortly after your order has been submitted for fulfillment.

For Printify-fulfilled products, most orders are produced and shipped within approximately 2–7 business days. Production times may vary depending on the product, print provider, stock availability, order volume, and seasonal demand.

Production time is separate from the shipping time shown below.

2. Shipping Destinations

Apparel and Other Print-on-Demand Products

Eligible non-book products are available for worldwide shipping through our Printify fulfillment network.

Shipping availability may vary depending on the product, print provider, destination country, and available carrier services.

If shipping is available to your address, the applicable shipping options and charges will be displayed during checkout.

Books

Books fulfilled through our book fulfillment partner BooksCloud are currently available for delivery within the United States only.

BooksCloud ships to USPS-compliant addresses, including:

  • all 50 U.S. states
  • Alaska and Hawaii
  • Puerto Rico
  • Guam
  • U.S. Virgin Islands and other supported U.S. territories
  • APO and FPO military addresses

International shipping for BooksCloud products is currently not available.

If your order contains a BooksCloud book, a valid USPS-deliverable U.S. shipping address must be provided.

3. Estimated Delivery Times for Print-on-Demand Products

For most Printify products using Standard Shipping, estimated transit times are approximately:

United States:
2–5 business days after production

International destinations:
10–30 business days after production

These estimates apply to Standard Shipping for many Printify fulfillment providers and may vary depending on the specific product, fulfillment location, destination, carrier, customs processing, and other circumstances.

Because most products require approximately 2–7 business days for production, the total delivery time is generally production time plus the applicable shipping time.

Delivery estimates are not guaranteed.

4. Estimated Delivery Times for Books

BooksCloud orders are subject to an automatic 24-hour order hold before being submitted for fulfillment. During this initial period, the order may still be corrected or cancelled before fulfillment begins. Once it has entered fulfillment, changes or cancellations may no longer be possible.

Many in-stock books ship within approximately 3 days after entering fulfillment.

Some titles are printed on demand and may require additional production time. BooksCloud states that print-on-demand book production and shipping may take approximately 4–12 business days, particularly during busy periods.

Once a standard book order has shipped, USPS delivery generally takes approximately 3–7 business days.

These timeframes are estimates and not guaranteed delivery dates.

5. Shipping Costs

Shipping charges are calculated according to the product, fulfillment provider, destination, shipping method, and number of items ordered.

The exact shipping charge applicable to your order will be displayed during checkout before payment is completed.

BooksCloud currently applies a flat shipping charge to us as the merchant for U.S. book orders; however, the shipping amount charged to customers will always be the amount displayed in the Madame & Son checkout at the time of purchase.

6. Tracking

Where tracking is available, you will receive a shipping confirmation email once your order has been dispatched.

This email may include:

  • your tracking number
  • a tracking link
  • carrier information

BooksCloud automatically provides USPS tracking information to our Shopify store once the book order ships.

Tracking updates may occasionally take some time to appear after a shipping label has been created.

7. Orders Containing Multiple Products

Products may be produced by different fulfillment facilities or print providers.

As a result, an order containing multiple items may:

  • arrive in separate packages
  • receive multiple tracking numbers
  • arrive on different days

This is normal and does not necessarily mean that part of your order is missing.

Books and other merchandise may also ship separately because they are fulfilled by different fulfillment partners.

8. International Orders

International shipping is available for eligible non-book products.

BooksCloud books are currently limited to U.S. delivery addresses.

International orders may be subject to:

  • customs duties
  • import taxes
  • VAT or other local taxes
  • customs processing charges
  • carrier handling fees

Unless expressly stated otherwise during checkout, any customs duties or import charges imposed by the destination country are the responsibility of the customer.

Customs processing may also cause additional delivery delays.

9. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your address carefully before submitting your order.

Because many products enter production quickly, we cannot guarantee that an address can be changed once fulfillment or production has begun.

BooksCloud requires a valid USPS-compliant address for book deliveries.

If an order cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping or replacement costs may apply.

10. Delays

Delivery estimates are provided as guidance only.

Orders may be delayed due to circumstances including:

  • carrier delays
  • production delays
  • high seasonal order volume
  • severe weather
  • customs processing
  • public holidays
  • stock shortages
  • quality-control reprints
  • transportation disruptions
  • incorrect or incomplete shipping information

Printify specifically notes that production may take longer during peak periods, when inventory is temporarily unavailable, or when a product requires reprinting after quality control.

BooksCloud likewise states that carrier delays and peak periods can affect delivery times and that exact delivery dates cannot be guaranteed.

11. Lost Packages

If your tracking information has not updated for an extended period or your order appears to have been lost in transit, please contact us at:

madameandson@outlook.com

Include your:

  • order number
  • full name
  • shipping address

We will review the shipment with the relevant fulfillment provider or carrier.

A package marked as delivered by the carrier may require additional investigation before a replacement or refund can be issued.

12. Damaged or Incorrect Orders

If your order arrives damaged, defective, misprinted, or you receive the wrong product, please contact us as soon as possible.

Please include:

  • your order number
  • a description of the issue
  • clear photographs of the product and packaging where applicable

Damaged, defective, or incorrect products are handled separately from ordinary shipping delays.

Further information can be found in our Return & Refund Policy.

13. Contact

If you have questions about shipping or an existing order, please contact:

Madame & Son
Davina Schell
Lahngärten 6, 35576 Wetzlar
Germany

Email: madameandson@outlook.com